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Service Management & Asset Management Software (SAM)

At Desktop Network Systems we like to bring new tech to our clients and this is another of our products put simply, SAM is a powerful and innovative piece of software that enables you to control and manage every aspect of a service department or Asset management Business in one place. It will streamline and automate various business functions, leading to enhanced productivity, reduced costs and greater visibility of your assets and the progress of ongoing jobs and projects.

SAM was originally designed as an ‘off the peg’ product for smaller businesses that do not require or cannot afford complex, bespoke software solutions. However, we have now developed three versions of SAM to suit different needs, one of which can be customised and adapted to suit the requirements of even the largest business.

Although SAM is a stand-alone product, it will also interface successfully with existing applications such as Sage, giving you even more resource and flexibility.

Give us a call and have a chat.

SAM Stock Inventory Management

SAM stock Inventory manager is aimed at businesses that require affordable stock control software that offers all the functionality they need with the added benefit of networking.

SAM stock Inventory manager allows users to take orders from one workstation whilst at the same time other users could be booking in stock, or despatching from separate terminals anywhere within your organisation.

Competitively priced to suit small businesses, this is a truly cost effective software solution for companies looking to improve workflow and productivity in the work place. SAM Stock inventory manager contains all of the features you require to properly manage your stock and your business.


SAM Stock Inventory manager features Include:

  • Easy configuration - Unlike other stock control systems it takes very little time to install and configure.
  • Flexible Barcode Generation & Printing - Use generic laser printers with standard Avery sheet labels.
  • Contact Management - Keep a database of all your supplier and customers.
  • Purchase Order - Creates a detailed purchase order to print out or e-mail to your supplier.
  • Booking in stock - The heart of a stock control system, enter batch or single stock items with the option to allocate barcodes.
  • Barcode  - Customise your own barcodes to print and allocate to your stock items.
  • Sales order - See what's available in stock, pick your quantity and add to a sales order with one click.
  • Order Despatch - Print out a despatch note, pick your ordered items and scan them out ready for despatch.
  • Sales Invoice -Print and post your invoices, keep track of what is outstanding and what has been paid.
  • Stock Returns - Manage all returned and replaced stock items, a quick scan will find the sales history and invoice details.
  • Credits - Credit a customer from an existing return or create a new credit and enter in a description.
  • Standard Reports - Customise and print out any of the detailed reports you need.  

SAM Aquila

SAM Aquila does more than help you manage your day-to-day support issues

 

SAM Aquila is a fully featured service and Asset Management solution that is suitable for any size organisation it’s fully scalable with a web portal for customers and a portal for service personnel. It does more than help you manage your day-to-day service issues, like helpdesk requests, Contract renewals, Parts and stock inventory. It's also packed with features to help you manage your customers effectively; ensuring that all jobs are invoiced and engineer’s times are allocated on a timely basis. It gives you everything your business needs to work with all areas of your service and asset management. You’ll have complete history of service issues, alongside parts and inventory control, project management.

Overview

Service and Asset Management solution (SAM) is a comprehensive help desk and asset Management software package, providing Help desk, Personnel and IT managers, estates managers with a fully integrated simple Cockpit from which to monitor operations. Maintaining assets and IT requests, from users of IT resources.
Often the first contact users have in their use of IT Services is when something goes wrong. As a single point of contact, the IT help desk plays an important part in the provision of IT Services, avoiding losses due to inefficiencies. The main focus of SAM is IT Requests tracking and Asset Management.

Main Features

Change Management SAM creates a log entry for every change; who, when and previous field value.
Document Library Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
Complete asset tracking Full tracking of your assets over it’s complete life cycle.
Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info.
 Asset Accounting The register also holds a range of accounting information against each asset type that includes features such as:-
1/ Produce precise budgets for the immediate future year and
additional future years.
2/ Analyze the effect of depreciation charges against individual assets.
3/ Record acquisitions, disposals, revaluations.
4/ Calculate multiple budget options to optimize expenditure decisions.
5/ Utilize live asset information with user-selected expenditure models.
7/ Enter future predictions for the system to run calculations on.
Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued.

Manage contacts

  • Manage customer information with contact database
  • Link contacts with companies and branches
  • Customer self service portal
  • Manage Employees
  • Work order activity management
  • Engineers portal
  • Wireless mobility
  • Engineering diaries

Manage Information

  • Graphical Scheduling and dispatch
  • Asset register
  • Time, parts and expense tracking
  • Extensive reporting
  • Manager projects
  • Stock purchasing
  • Invoicing
  • Manager Contracts & service Level Agreements

Management Reporting

  • Engineer’s Timesheet
  • Asset reports
  • Company reports
  • Issue reporting
  • Contract Reports 

SAM Asset Manager

SAM the right Asset Management Solution for your Organisation


SAM Asset Manager provides finance and accounting departments with the very latest techniques available to manage corporate fixed assets. SAM Asset Manager is a powerful, best-of-breed asset register that can control, track and record those changes that occur within an asset’s lifetime, SAM Asset Manager can be interrogated so as to provide accurate, up-to-date and historical data spanning from the point at which the asset was entered onto the system, to its present state.

Its flexibility in allowing for user-definable fields means that organisations have the freedom to describe things in their internal corporate language, and because Hunter Systems understands that every business is different, SAM Asset Manager allows users to benefit from customisable fields and full reporting facilities.

Whether you need to manage engineering costs against budgets, control costs of service agreements or improve your inventory management, SAM Asset Manager lets you do it all, and helps you stay in complete control.

Main Features

Complete asset tracking Full tracking of your assets over it’s complete life cycle.
 Management SAM Asset Manager creates a log entry for every change; who, when and previous field value.
 Document Library Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific information.

The register also holds a range of accounting information against each asset type that includes features such as:-

  1. Produce precise budgets for the immediate future year and additional future years.
  2. Analyze the effect of depreciation charges against individual assets.
  3. Record acquisitions, disposals, revaluations.
  4. Calculate multiple budget options to optimize expenditure decisions.
  5. Utilize live asset information with user-selected expenditure models.
  6. Enter future predictions for the system to run calculations on.

Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems.

SAM Service Manager

Use SAM Service Manager to manage your day-to-day Jobs and Service Requests

SAM Service Manager  is a fully featured service and Asset Management solution that is suitable for managing your service business, this version is off the shelf and is downloadable, click on the link below to download and use today. It’s packed with features to help keep your service business truly organised and ensure you keep your customers fully updated with the progress on any issues that are currently being worked on.

As well as informing you when a service contract is not profitable, it also helps to manage your other day-to-day scheduling. So you'll be more in control and be able to free-up time for other areas of your business.

There are also features that allow you to manage your customers more professionally, while our flexible management reports give you a greater insight into your business.

Overview

Service and Asset Management solution (SAM) is a comprehensive help desk and asset Management software package, providing Help desk, Personnel, Service managers and estates managers with a fully integrated simple Cockpit from which to monitor operations. Maintaining assets and requests, from users of resources.
Often the first contact users have with their support technician is when something goes wrong. As a single point of contact, the help desk plays an important part in the provision of Services, avoiding losses due to inefficiencies. The main focus of SAM Service Manager is support requests and Asset Tracking.

Main Features

Complete asset tracking Full tracking of your assets over it’s complete life cycle.

Change Management

SAM creates a log entry for every change; who, when and previous field value.

Document Library

Associate all files as attachments within document library. You can upload key files directly to the SAM database and associate them to individual assets.
Customisable asset types SAM inventory is stored against style templates, containing a range of user-defined fields that allow you to store item specific info.

 Scheduling & Tracking All your asset activities and deployments can be scheduled and tracked. Where an asset is due for servicing or leased to a third-party, SAM records these events, together with time the asset is due to be returned.
External Database Integration SAM’s External Database Integration, means you can link assets to any existing OLEDB compliant data source. SAM also provides advanced synchronisation capabilities and integration with legacy systems. Features continued

Manage contacts

  • Manage customer information with contact database
  • Link contacts with companies and sites
  • Customer self service portal
  • Manage Employees
  • Work order activity management
  • Wireless mobility
  • Engineering diaries

 

Manage Information

  • Graphical Scheduling and dispatch
  • Asset register
  • Time, parts and expense tracking
  • Reporting
  • Stock Control
  • Invoicing
  • Manager Contracts & service Level Agreements

 

Management Reporting

  • Engineer’s Timesheet
  • Asset reports
  • Company reports
  • Job reporting
  • Contract Reports
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